(4.5 / 5)2280+ Ratings

Grainger Reviews

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Overall Rating

4.5
7 Reviews
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About Grainger

Grainger.com is a premier provider of industrial supplies and equipment, offering over one million products to keep businesses operational. The platform facilitates fast and easy ordering with next-day delivery options. Customers can rely on 24/7 support from product experts. The range of products includes safety and security items, lighting, electrical tools, cleaning and janitorial supplies, HVAC, plumbing, pumps, metalworking, fabrication equipment, and more. Services extend to inventory management, procurement processes, safety solutions, facility maintenance, and operations support. Grainger also provides sustainability solutions and emergency preparedness services. For complex projects, product specialists design customized solutions, and self-service options allow for efficient product and inventory management. Specialized services include machine repair, power transmission assembly, hose fabrication, and pump repair. The company's offerings are continually updated based on customer needs and industry developments.

Grainger Pros & Cons

Pros of Grainger.com:

  • Competitive Pricing: While prices can be higher for individual consumers, large corporate accounts often receive significantly discounted rates.
  • Fast Shipping: Grainger offers fast shipping, with many items arriving the same or next day, especially for those with accounts.
  • Reliable Vendor: Grainger is known for its reliable MSDS and certified manufacturing specs, making it a trusted vendor for industrial needs.
  • User-Friendly Website: The website is easy to navigate, with organized browsing options and secure checkout.
  • Good Customer Service: For those with accounts, customer service is often praised, with knowledgeable and helpful representatives.

Cons of Grainger.com:

  • Inconsistent Quality: Some customers have reported receiving damaged or incomplete orders, which can be frustrating.
  • High Retail Prices: Prices listed online can be inflated, making it less appealing for individual consumers.
  • Limited Availability for Individuals: Grainger primarily serves commercial and industrial customers, making it less accessible to everyday consumers.
  • Unprofessional Handling of Orders: Some customers have experienced delays or missing items without notification, which can be unprofessional and unacceptable.

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Grainger Customer Reviews (7)

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Petra Baumgartner
Petra Baumgartner
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Feb 13, 2023
Rita Johnson
Rita Johnson
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Feb 12, 2023
Nadine Herz
Nadine Herz
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Feb 11, 2023
Molly Skinner
Molly Skinner
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Feb 11, 2023
Judi Bennett
Judi Bennett
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Feb 11, 2023
Anneleen Kreukniet
Anneleen Kreukniet
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Feb 11, 2023
Joseph McNeill
Joseph McNeill
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Feb 10, 2023

Grainger Customer’s Q&A

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Grainger Features and Benefits

Here are some key features and benefits of grainger.com:

Key Features:

  • Largest assortment of MRO products: Grainger offers a wide range of products, including safety, material handling, and maintenance items.
  • Capable supply chain: Grainger has one of North America's most capable supply chains, delivering consistently exceptional customer service.
  • Leading services and inventory management solutions: Grainger provides services and solutions, such as technical support and inventory management, to save customers time and money.
  • Deep supplier relationships: Grainger has established strong relationships with suppliers, ensuring a wide variety of products for customers.

Benefits:

  • Culture, team, senior leadership, benefits: Grainger prides itself on its positive work culture, team environment, strong senior leadership, and comprehensive benefits package.
  • Business Resource Groups: Grainger’s Business Resource Groups support and empower team members from underrepresented groups.
  • Sustainability and Inclusivity: Grainger approaches work with a sustainability mindset and a long-term view of critical environmental, social, and governance issues.
  • Life at Grainger: Grainger offers the stability of a Fortune 500 industry leader along with the opportunity to learn, grow, and make a difference.

Remember, these features and benefits are based on employee reviews and may not reflect the experience of all customers. It's always a good idea to do some research and read reviews before making a purchase decision. Happy shopping!

Grainger Pricing

Grainger.com Pricing: Grainger's pricing can be complex and varies significantly depending on the customer's account status and purchasing volume. Here are some key points:

  • Account Holders: For customers who purchase about $10,000 a year, Grainger's prices are reasonably close to those of big-box stores like Home Depot.
  • Large Corporations: Companies with large national accounts can negotiate lower prices, making Grainger a more cost-effective option.
  • Individuals vs. Businesses: Grainger primarily targets business customers, offering better deals to those who purchase in bulk. Individual prices can be significantly higher, as seen in the example of an item costing $90 but listed at $477.
  • Technical Issues: There have been technical difficulties on the Grainger website, preventing users from accessing certain pages or completing requests.

In summary, Grainger's pricing is more favorable for businesses that purchase in large quantities, but it can be inflated for individual customers.

About Grainger.com Payment Method?

Grainger.com provides customers with a variety of payment methods for convenience and flexibility. Customers can view, save, print, and pay invoices online using credit cards or bank accounts (ACH), or even Wire transfer. It is possible to select from existing payment methods saved to the account, or add new ones directly from the invoicing section. For those who prefer not to log in, invoices can be paid by accessing a specific section on the website. Additionally, Grainger offers Net 30 trade credit to qualifying customers, which requires payment via electronic funds transfer (EFT) and uses the CTX 820 invoice format. Refunds for returns are processed in the original payment method within approximately 3-5 days after inspection. The company also supports paperless invoicing, which can be set up upon request, sending invoices directly to the customer's email.

Grainger FAQs

FAQ

Grainger Alternatives

The top 10 Grainger.com alternatives based on various sources include:

  1. MSC Industrial Supply (mscdirect.com)

    • Known for its extensive range of metalworking tools and MRO products.
  2. SupplyHouse.com

    • Specializes in HVAC, PEX, radiant heat, hydronic heating, and plumbing supplies.
  3. Fastenal (fastenal.com)

    • The largest fastener distributor in North America, offering a wide range of OEM, MRO, construction, industrial, and safety products.
  4. McMaster-Carr (mcmaster.com)

    • Offers a broad selection of industrial supplies, including auxiliary contactors and z-terminals.
  5. Radwell (radwell.com)

    • Provides plant floor needs, including electrical and electronic components.
  6. Raptor Supplies (raptorsupplies.com)

    • Known for its specific industrial supply offerings, with 271.9K visits in October 2024.
  7. Imperial Supplies (imperialsupplies.com)

    • Another specific industrial supply provider, with 177.3K visits in October 2024.
  8. Gordon Electric Supply (gordonelectricsupply.com)

    • Specializes in electrical supplies, with 298.2K visits in October 2024.
  9. Milwaukee Tool (milwaukeetool.com)

    • Known for its high-quality tools, with 3.5M visits in October 2024.
  10. Graybar (graybar.com)

    • Offers a wide range of electrical and industrial supplies, with 633.3K visits in October 2024.

These alternatives are ranked based on their similarity to Grainger.com in terms of keyword traffic, audience targeting, and market overlap.

FAQ

Are there any alternatives to Grainger for industrial supplies?

There are several alternatives to Grainger for industrial supplies. Notable competitors include WESCO International, Inc., which offers a wide range of B2B distribution, logistics, and supply chain services. MSC Industrial Direct Co. is another large distributor of industrial equipment in the US, known for its extensive catalog of metalworking and MRO products. Fastenal is also a key player, providing a broad spectrum of industrial and construction supplies. Graybar specializes in electrical supply distribution, while Mouser Electronics focuses on electronic components. MRC Global is a global distributor of pipe, valve, and fitting products, and supplyhouse.com offers HVAC, plumbing, and heating supplies. These companies provide diverse options for customers seeking industrial and MRO products and services.

FAQ

How To Open A Grainger Account?

To open an account on grainger.com, follow these steps:

  1. Visit the Grainger website.
  2. Click on the "Sign In/Register" button located in the top right corner of the website.
  3. Enter your email address and desired password.
  4. Alternatively, sign up using your Google or Facebook account for quicker access.

Remember, you must register for an account with Grainger before setting up a net 30 account. Complete the necessary fields to create a new account. Enjoy shopping at Grainger!

FAQ

About Grainger.com Popular Products and Services?

Grainger.com is renowned for its comprehensive selection of industrial supplies and equipment. Among the most popular product categories are Safety & Security, Lighting & Electrical, Tools & Test Instruments, and Cleaning & Janitorial supplies. In terms of services, Grainger excels in inventory management, emergency preparedness, and safety solutions. The company also specializes in lighting upgrades, project management, hazardous recycling services, and storage equipment installation. These offerings are supported by a robust infrastructure that ensures fast and easy ordering, next-day delivery, and 24/7 customer support from knowledgeable product experts. Grainger's commitment to providing a vast array of products and reliable services makes it a go-to source for maintenance, repair, and operations needs across various industries.

FAQ

Grainger.com Return Policy?

Grainger.com offers a 30-day satisfaction guarantee for product returns. Customers can return purchases for exchange or refund within 30 days from the date of invoice, provided the items are in their original packaging, unused, unexpired, undamaged, and in salable condition. Returns after 30 days are possible for up to one year from the date of invoice under similar conditions, except for items sold on a "Final Sale" basis, which are non-returnable. The return process involves contacting Customer Care or shipping the product to the nearest Grainger branch with the packing slip and reason for return. Shipping costs for returns must be prepaid by the customer, as Grainger does not accept Cash on Delivery (C.O.D.). For defective products, Grainger's Limited Warranty applies. Immediate shipment orders cannot be canceled due to the speed of fulfillment, but orders not shipping for two or more business days may be accommodated upon request. For shipping policies, Grainger provides information about their charges and export freight, ensuring customers are aware of the terms related to the delivery of their orders.

FAQ

What is Grainger's history?

Grainger, officially known as W. W. Grainger, Inc., is an American Fortune 500 industrial supply company founded in 1927 in Chicago by William W. Grainger. It was established to provide a consistent supply of motors and now serves over three million customers worldwide with a vast array of products including motors, lighting, material handling, fasteners, plumbing, tools, and safety supplies, along with inventory management services and technical support. The company has grown to operate through a network of branches, online channels, and distribution facilities. Initially, sales were generated primarily through mail order via post cards and a catalog, which has evolved into today's extensive Grainger catalog. The headquarters are located in Lake Forest, Illinois. Grainger has experienced consistent growth since its inception, expanding its offerings and reach globally.

FAQ

How can I find specific prices on Grainger.com?

To find specific prices on Grainger.com, one must be signed in with a business account. Prices can be accessed by creating, reviewing, and ordering quoted products. The Quotes section allows users to sort and view products across multiple quotes, view all actively quoted products, and their quote history. For detailed pricing, one can use the Catalog Quotes page to access active quotes using the quote number or view active and historical quotes by product. Additionally, quoted products can be quickly added to the cart, added to a new or existing list, or saved to PDF to print, save, or share within the organization. It's also possible to convert a quote into an order by adding individual products to the cart or the entire quote to the cart. For a No Price Quote, which captures the current price valid for 30 days, one can add products to the quote from the Product Detail Page or create a quote from the Quotes section of My Account.

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