Grainger Reviews

Grainger.com is renowned for its comprehensive selection of industrial supplies and equipment. Among the most popular product categories are Safety & Security, Lighting & Electrical, Tools & Test Instruments, and Cleaning & Janitorial supplies. In terms of services, Grainger excels in inventory management, emergency preparedness, and safety solutions. The company also specializes in lighting upgrades, project management, hazardous recycling services, and storage equipment installation. These offerings are supported by a robust infrastructure that ensures fast and easy ordering, next-day delivery, and 24/7 customer support from knowledgeable product experts. Grainger's commitment to providing a vast array of products and reliable services makes it a go-to source for maintenance, repair, and operations needs across various industries.

Grainger.com provides customers with a variety of payment methods for convenience and flexibility. Customers can view, save, print, and pay invoices online using credit cards or bank accounts (ACH), or even Wire transfer. It is possible to select from existing payment methods saved to the account, or add new ones directly from the invoicing section. For those who prefer not to log in, invoices can be paid by accessing a specific section on the website. Additionally, Grainger offers Net 30 trade credit to qualifying customers, which requires payment via electronic funds transfer (EFT) and uses the CTX 820 invoice format. Refunds for returns are processed in the original payment method within approximately 3-5 days after inspection. The company also supports paperless invoicing, which can be set up upon request, sending invoices directly to the customer's email.

Grainger.com offers a 30-day satisfaction guarantee for product returns. Customers can return purchases for exchange or refund within 30 days from the date of invoice, provided the items are in their original packaging, unused, unexpired, undamaged, and in salable condition. Returns after 30 days are possible for up to one year from the date of invoice under similar conditions, except for items sold on a "Final Sale" basis, which are non-returnable. The return process involves contacting Customer Care or shipping the product to the nearest Grainger branch with the packing slip and reason for return. Shipping costs for returns must be prepaid by the customer, as Grainger does not accept Cash on Delivery (C.O.D.). For defective products, Grainger's Limited Warranty applies. Immediate shipment orders cannot be canceled due to the speed of fulfillment, but orders not shipping for two or more business days may be accommodated upon request. For shipping policies, Grainger provides information about their charges and export freight, ensuring customers are aware of the terms related to the delivery of their orders.

Grainger, officially known as W. W. Grainger, Inc., is an American Fortune 500 industrial supply company founded in 1927 in Chicago by William W. Grainger. It was established to provide a consistent supply of motors and now serves over three million customers worldwide with a vast array of products including motors, lighting, material handling, fasteners, plumbing, tools, and safety supplies, along with inventory management services and technical support. The company has grown to operate through a network of branches, online channels, and distribution facilities. Initially, sales were generated primarily through mail order via post cards and a catalog, which has evolved into today's extensive Grainger catalog. The headquarters are located in Lake Forest, Illinois. Grainger has experienced consistent growth since its inception, expanding its offerings and reach globally.

To find specific prices on Grainger.com, one must be signed in with a business account. Prices can be accessed by creating, reviewing, and ordering quoted products. The Quotes section allows users to sort and view products across multiple quotes, view all actively quoted products, and their quote history. For detailed pricing, one can use the Catalog Quotes page to access active quotes using the quote number or view active and historical quotes by product. Additionally, quoted products can be quickly added to the cart, added to a new or existing list, or saved to PDF to print, save, or share within the organization. It's also possible to convert a quote into an order by adding individual products to the cart or the entire quote to the cart. For a No Price Quote, which captures the current price valid for 30 days, one can add products to the quote from the Product Detail Page or create a quote from the Quotes section of My Account.

There are several alternatives to Grainger for industrial supplies. Notable competitors include WESCO International, Inc., which offers a wide range of B2B distribution, logistics, and supply chain services. MSC Industrial Direct Co. is another large distributor of industrial equipment in the US, known for its extensive catalog of metalworking and MRO products. Fastenal is also a key player, providing a broad spectrum of industrial and construction supplies. Graybar specializes in electrical supply distribution, while Mouser Electronics focuses on electronic components. MRC Global is a global distributor of pipe, valve, and fitting products, and SupplyHouse.com offers HVAC, plumbing, and heating supplies. These companies provide diverse options for customers seeking industrial and MRO products and services.